Privacy Policy

Effective Date: 14 July 2025

This Privacy Policy outlines how Turnal Industries (trading as HVAC 24) collects, uses, stores, and protects your personal information when you interact with our website, services, or contact us directly.

By using our website or services, you agree to the practices described below.

1. Information We Collect

We may collect the following types of personal and usage information:

• Full name

• Contact details (email address, phone number)

• Residential or business address

• Service preferences or requests

• Communications sent to us (via forms, WhatsApp, calls, or email)

• IP address and device/browser data (for website usage tracking)

2. How We Collect Information

We collect information in the following ways:

• When you fill in forms on our website

• When you contact us via phone, email, or WhatsApp

• When you request a quote or book a service

• When you engage with us on social media

• Automatically, through analytics tools like Google Analytics

3. Why We Collect Your Information

We use your information to:

• Provide and deliver services

• Communicate with you regarding bookings, queries, or follow-ups

• Send you quotes, invoices, or service confirmations

• Improve website functionality and customer experience

• Send service updates or promotional offers (only with consent)

• Comply with legal obligations and industry regulations

4. How We Store and Protect Your Information

• Your information is stored on secure servers or trusted third-party platforms (e.g. Google Workspace).

• We take reasonable steps to ensure your data is protected from loss, misuse, or unauthorised access.

• Only authorised team members have access to sensitive personal information.

• We do not store banking or payment information on our website.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.
We may share it only with:

• Service partners involved in completing your project (e.g. technicians)

• Law enforcement or regulatory bodies if required by law

• Third-party service providers (e.g. Google, analytics tools) who help operate our business — under strict data protection agreements

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you

• Ask us to correct or update inaccurate information

• Request deletion of your data (where legally permissible)

• Withdraw consent for marketing communications at any time

• File a complaint with the Information Regulator of South Africa

To exercise any of these rights, email us at: info@turnal.co.za

7. Cookies & Website Tracking

Our website uses cookies and similar tools to:

• Track site performance

• Understand how visitors navigate our pages

• Personalise your experience

You can disable cookies via your browser settings, but this may affect how some website features function.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies before sharing your data.

9. Children’s Privacy

We do not knowingly collect information from individuals under the age of 18. If we become aware of such data, we will delete it immediately.